Frequently Asked Questions for Property Owners
Find all the answers to the questions you have as a Property Owner, Tenant or even if you are part of an association. For immediate help, please call us Monday through Friday from 9:00 a.m. to 5:00 p.m. CST.
What is the difference between tenant placement and property management?
The biggest difference between our tenant placement and property management services starts after the lease has been signed. Our tenant placement service handles all of the advertising, showing, and tenant screening to find a qualified renter for your property. Once the deposit and move-in costs have been collected and the lease agreement signed, we turn management back over to you to handle moving forward. Our property management services handle every aspect of property management, including advertising, tenant screening, annual accounting, maintenance requests, site visits, leasing issues, and more!
How quickly can you find me a tenant?
Many factors go into finding a qualified resident for your property, including price, location, season, etc. At RPM Dairyland, we will discuss all of these with you and offer recommendations to help rent your property as quickly as possible. Our current average days on the market is about 29 days, but in many cases, we can fill vacancies within just a week or two.
When will I receive my rent disbursement?
RPM Dairyland disburses rent between the 8th and 10th business day of each month assuming the residents pay their rent on time. We want to make sure your money is received as quickly as possible and offer different payment options for your convenience, including direct deposit.
Should I allow pets?
There are several things to consider regarding pets in your rental. We would be happy to discuss the pros and cons with you, and ultimately, the choice is up to you. You should be aware that the vast majority of renters have some type of pet and choosing not to accept them can actually shrink the pool of qualified residents looking at your property. As the property owner, you can customize your pet policy setting restrictions on what will and will not be allowed on your property. That being said, owner restrictions do not apply to Emotional Support Animals or Service Animals, as these are required to be approved by Federal Fair Housing Laws.
Will you pay my mortgage, HOA dues, property taxes, or other related property bills?
Due to the level of liability involved, RPM Dairyland does not make a mortgage, HOA, property tax, or related payments on your behalf. You will need to manage these bills to avoid any potential liens, judgments, and/or foreclosures on the property.
How do I access my owner statement/reports?
Owner statements, bills, and property reports can all be accessed at any time via the owner portal. If you’re having trouble logging in, please contact our office. We would be happy to help reset your account.
What does your resident screening process look like?
All potential residents (18+) must complete our online rental application. Once submitted, our team will review the information provided and verify income to ensure the total gross household income is at least 3X than the rent. We also complete a national criminal and eviction check and review their credit and rental history to find out if they owe money to a previous landlord or utility company. We have formal criteria for applicant approval that you are welcome to review.
Do you handle maintenance requests?
Yes. Handling maintenance requests is part of our property management service. We take care of everything from routine repairs to middle-of-the-night emergencies. Our team of contracted vendors are all licensed and insured and specialize in their specific field.
Do you buy and sell properties?
No. We work strictly as a residential property manager – we do not buy or sell homes. At RPM Dairyland, we focus exclusively on property management which has allowed us to become experts in the rental market. However, we do have relationships with the realtor community and can provide a referral if you decide to sell.
What happens when a tenant leaves the property?
We perform move-in and move-out assessments to ensure the property is in good order and ready for new residents. The move-out assessment also allows us to properly process the security deposit after vacating the property. We also conduct routine property visits throughout the term of the lease to check for lease violations and make sure there aren’t any outstanding maintenance repairs.
What is Additional Insured and why do I need to name RPM Dairyland on my policy?
Designating our company as “Additional Insured” on your policy extends the coverage to protect not only you, the property owner, but also our management team. This is essential for comprehensive protection, focusing on shared liability, especially for incidents on the property that could result in personal injury claims.
What is a professional property manager?
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What makes RPM Dairyland different than the other property management companies?
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I can do all of these things, why should I pay someone else?
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What if this relationship doesn’t work?
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Will the tenants have my information or does everything go through you?
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What is maintenance coordination and why is it so expensive?
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How do you pick maintenance companies?
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How do you find and screen tenants?
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What if the tenant doesn’t pay their rent?
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What if the tenant causes damage to my property?
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When will I get my money each month?
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What is additional insured and why is it required that RPM is on my renters policy?
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Are the fees negotiable?
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How soon can you start?
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Do you handle evictions?
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What paperwork is needed?
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How long have you been in the property management business?
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How many properties do you currently manage?
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Do you specialize in managing certain types of properties (e.g., residential, commercial, multi-family)?
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Can you provide references from other property owners?
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How involved can I be in decision-making regarding my property?
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Will I have access to the tenant selection process?
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Can I approve repairs above a certain cost before they are made?
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How do you market vacant properties?
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